Frequently Asked Questions
Everything you need to know about your Vaucluse Studios experience.
Where does Vaucluse Studios ship from?
All orders are processed and dispatched from our central studio warehouse. We offer worldwide express shipping to ensure your pieces arrive promptly and securely.
What is your return policy for seasonal collections?
We accept returns on unworn items with original tags attached within 14 days of delivery. Please note that limited edition drops and archive sale items are final sale.
How do I ensure I select the correct size?
Each product page features a detailed size guide with specific garment measurements. As our silhouettes range from tailored to oversized, we recommend checking these measurements against your favorite pieces at home.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment options through Klarna and Afterpay in select regions.
How should I care for my Vaucluse Studios garments?
To maintain the longevity of our premium fabrics, we recommend following the specific care label instructions found inside each garment. Most of our high-end pieces perform best with professional dry cleaning or delicate cold hand washing.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You may request a cancellation within 1 hour of purchase; however, once an order has entered the fulfillment stage, it cannot be modified.